Privacy Policy
At , we deeply respect your privacy and value the trust you place in us. This Privacy Policy outlines the personal information we collect from our customers, the channels through which we gather this information, how we utilize it, the choices you have regarding information sharing, and how you can reach out to us concerning our privacy practices. Additionally, we detail the measures we implement to safeguard your information.
Important Notice: does not share or rent any information from our database to third parties.
1. Information We Collect
We may collect personal information about you from various sources, including when you subscribe to our newsletter, make a purchase, register in our store, participate in a giveaway endorsed by our brand, or complete our skin diagnostics. Specifically, the information we collect may include:
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Identity and Contact Information: Your name, date of birth, phone number, email address, shipping and billing addresses, tax identification number, purchase history, interactions with our customer support team, favorite products, skin type, skin concerns, and any other personal information you voluntarily provide.
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Transaction Information: Depending on your chosen payment method, we may collect details such as the name of the bank used for payment, card type, partial card number, or associated account information.
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Technical Information: This includes your Internet Protocol (IP) address, login data (excluding passwords), browser type and version, location and time zone, language preferences, operating system, and access platform whenever you intentionally access our website.
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Marketing and Communication Preferences: Your preferences regarding receiving marketing communications from us and your contact preferences.
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Social Profile Information: Public information related to your social media profiles and the social networks you use.
2. Information You Provide
You may choose to provide personal information to us in various ways, such as participating in promotions, making purchases on our website or through our social media pages. The personal information you may provide includes your name, gender, phone number, email, age, date of birth, address, tax number, registration name, purchase history, product preferences, skin condition and concerns, contact information of friends you wish us to reach out to, and content you intentionally share, such as videos, photos, reviews, articles, comments, location data, and friends lists.
3. How We Use Your Information
We may use the information you provide to:
- Customize the communications we send to you.
- Promote products that match your interests.
- Offer services tailored to your preferences.
- Access your purchase history for maintenance or to assist with inquiries.
- Locate your purchases.
- Update your data with your consent.
- Respond to your questions.
- Process and invoice your purchases.
- Provide support before, during, and after purchases.
- Send invitations to special events.
Additionally, we may use your information for other purposes with specific notice at the time of collection.
4. Cookies, Server Logs, Web Beacons, and Google Analytics
employs various marketing, advertising, and analytical tools to manage our business effectively. These tools help us segment offerings and assist our clients in finding or discovering products of interest. We utilize technologies such as web beacons, pixels, ad tags, and cookies, along with services from certain websites and social networks like Facebook Custom Audience. Our advertisements are tailored based on customer preferences, such as browsing history on our site.Cookies: We use cookies to store information about your visits to our site, allowing us to recognize you on future visits. These small text files are stored in your browser and help enhance your browsing experience by remembering your preferences, such as language and currency, and retaining items in your shopping cart.
Google Analytics: We use Google Analytics to track page views, navigation paths, and other details of your visit to improve our website’s functionality.
Social Media Integration: We integrate tools from Facebook, Twitter, YouTube, Google+, Instagram, and Pinterest to enable you to share products, blog posts, and pages with friends on these platforms. These services use cookies to record profile and login information and to facilitate interactions between our store and social networks.
Server Logs: Our web server logs may collect additional information, such as the referring web pages and your device’s IP address.
When you visit a site that uses cookies, you will be notified and given the option to accept or reject them. While not mandatory, rejecting cookies may limit your access to certain features on our site.
Note: You can opt out of being tracked by Google Analytics by installing the browser plugin available at https://tools.google.com/dlpage/gaoptout.
5. Newsletters and Text Messaging
Text Messages: If you choose, you can provide your phone number to receive text messages from containing product information, event updates, beauty and makeup tips, and promotions. Approximately four messages are sent per month through our automated texting system. This service is entirely free of charge.
Newsletters: By subscribing to our newsletter, you will receive emails about our current campaigns, promotions, offers, beauty tips, online events, articles, discounts, and greetings. These emails are sent automatically via our newsletter service. To tailor the newsletter content, we access your preferences, location, time zone, email, and name. You can expect to receive around two newsletters each week. This service is free.
To unsubscribe from text messages or email newsletters, please contact us at [email protected].
6. Sharing Your Data
does not sell or rent your information to third parties. However, we may share your data with the following entities as part of our business operations to provide our online products and services:- Payment Processing Partners: Including banks, payment service providers, distributors, and carriers that assist in processing your purchases.
- Service Providers: Such as marketing agencies, advertising partners, and website hosting services that help manage our online platform.
- Tax Authorities: As required for invoicing your purchases.
Please note that your information may also be disclosed as required by law, through legal processes, by law enforcement authorities, or to prevent fraudulent or illegal activities.
7. Protecting Your Personal Information
employs appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All information you provide is stored on secure servers. We use SSL software to encrypt payment-related information, ensuring maximum security and preventing potential fraud. Additionally, all payment transactions are processed automatically by PayPal (depending on your chosen payment method), meaning does not store any personal or banking data related to your transactions.However, please be aware that no security system is infallible. While we strive to protect your data, we cannot guarantee absolute confidentiality under all circumstances. We are committed to continually updating our security measures to maintain the integrity and confidentiality of your information.
8. Data Retention
We retain your information for as long as you have an account with us or as long as necessary to provide our services. Due to legal obligations, fraud prevention, misuse, or to comply with our Terms and Conditions, we may retain certain essential data even after you close your account or cease using our services.
9. Withdrawing Consent
You have the right to withdraw any consent you have previously given us or to object to the processing of your personal information at any time for legitimate reasons. We will honor your preferences moving forward. Please note that withdrawing consent may restrict your ability to use certain products or services. To review, update, or delete your personal information, please email us at [email protected].
10. Reviewing, Updating, and Modifying Personal Information
In accordance with applicable laws, you may request access to the personal information we hold about you, request corrections to any inaccuracies, and request the blocking or deletion of your information when appropriate. Access rights may be limited under certain local legal requirements. We may take reasonable steps to verify your identity before granting access or making corrections.
To review, change, or delete your personal information, please contact us at .
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you via email. Please check back regularly to stay informed about updates to our Privacy Policy.